Reverse Logistics

Custom crafted, formulaic and scalable for every stage of your returns process

Reducing the complexities

While most manufacturers have similar goals and encounter similar challenges, no two companies are identical. Segue adheres to foundational business practices while developing and structuring every relationship according to our partners unique objectives and hurdles.


The average percentage of returns and associated costs are ever increasing. The logistics of managing
them is complex and can be a distraction to their forward logistics, for most manufacturers:

Efficient returns

Segue will manage your returns from receipt through resale to post-sale customer support

Seamlessly sort and report
all channel returns

Know where your products are in transit and processing, with automated reconciliation, to expedite credits to your valued customers

Our process

Our processes get your product reconciled, repaired, and resold faster, and more profitably


Segue refurbishes to OEM spec levels and quality standards, increasing customer brand awareness and
purchase satisfaction:

We partner with you

Segue evaluates your current reverse supply chain and then coordinates a re-design that crafts the optimal solution for your unique requirements


Combining Omni-Chain data analytics, automation, innovation, and 35 years of operational expertise in developing your reverse logistics processes to deliver maximum value to your bottom line

Maximize recovery

Segue believes that the best way to support the environment, is to re-utilize as much material as possible. Our objective is to reduce waste by utilizing as many parts from non-working units as possible. Not only are we helping sustain the planet, but we are also increasing yields of returned products and thereby, manufacturer’s ROI.


Returns are inevitable. How you manage them to market can be the difference between a repeat
Disti/Retail customer versus one who alternatively chooses your competition or reduces/increases
their buy dollars with you. Pricing strategies for at-risk inventories, that are tied to A-product sales,
protects the brand and channels they serve.

Good for you and greater for your customers.

Segues remarketing solutions are designed to optimize your business through the reduction of
time and expense, increase overall recovery, protection of your brand while ensuring the highest
degrees of channel security and integrity. You will have all the visibility, tools and real time data you
need to confidently forecast the future to make educated, cost-effective decisions for your business
and your customers.

Over 3 decades of end-to-end supply chain solutions and strategies.

Segue’s relentless drive has remained consistently focused on developing best-in-class reverse
logistics, distribution, and channel management services & solutions for the consumer and
computer industry. Segue has partnered with many of the top tiered consumer brands offering
alternative and incremental customers stable & consistent availability in both NEW & Recertified
Computer and Consumer Electronics.

Lets begin.

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