The Handoff Problem
Most reverse logistics programs are stitched together from four separate vendors.
Every week a returned unit sits,
it is worth less.
Four Separate Touchpoints
The Segue Difference
Segue runs the entire loop under one roof.
Fewer handoffs. One connected operation.
Illustrative photos by NSYS Group, Centre for Ageing Better, Revendo, Bench Accounting on Unsplash.
Stitching together a retailer touchpoint, a return center, a processing plant and a re-marketer means inventory sits, freight stacks, and recovery erodes. Sending inventory to offshore factories adds another 8–10 weeks on top.
The Segue Framework
Every Segue engagement is built on the same five pillars — the foundation we use to optimize reverse logistics for our valued partners.
OEM partners' products protected from intake through disposition, to the standards we have held since our 2012 Microsoft Xbox and Surface contract.
Explore Our Standards
Synchronicity, our proprietary platform, monitors global pricing in real time and recommends the disposition channel that maximizes recovery on every unit.
Explore Synchronicity
End-to-end services under one roof eliminate the operational redundancies and freight costs that fragmented vendor chains stack into your P&L.
Explore Our Services
MAP-compliant remarketing, refurb-specific UPC codes, and clearly marked recertified packaging ensure no risk of misrepresentation — ever.
Explore Brand-Safe Remarketing
100% of returns repurposed and kept out of landfills since 1988. Over 31 million pounds of waste diverted; 10 million+ units recertified and resold.
Explore Our ImpactIllustrative photos by Scott Webb, path digital, Marcin Jozwiak, Saad Chaudhry, Steven Kamenar on Unsplash.
A 30-minute conversation is all it takes to map our pillars to your reverse logistics gaps.
Synchronicity is our proprietary platform, developed in-house and running on Azure with EDI, API and webhook connectivity. It was designed from the ground up for reverse logistics — no off-the-shelf ERP has the same capability, because none of them were built for the reverse flow.
Working alongside live API data to manage pricing, logistics and disposition decisioning — with AI-enhanced yield forecasting on the inbound side.
Pricing monitored across 50+ marketplaces so every sell, repair or recycle decision is made against what the market is paying now.
Serial number tracking and reporting with real-time access to inventory status, from end-user handoff through processing and back out to market.
Recovery is only as good as the channel behind it. Our B2ANY platform is a unified omni-channel solution tailored across languages, currencies, payment and fulfillment options — addressing a market of 62M+.
Minimal-impact routes for A-stock: a 32M+ user national loyalty program, 20M+ frequent flyers, a 10M+ user international program, HR benefit platforms across 10k+ companies, and 320+ universities via Esportcertified.com.
500+ active customers across value added resellers, distributors, system builders, online retailers, education, government, regional brick and mortar, and commercial enterprise.
A dedicated ecommerce team with presence on 20+ consumer platforms including Amazon, eBay, Walmart, Target, Woot, Reebelo and Back Market.
Entities in the UK, Netherlands and Poland, 3PL locations across all three, 316 active customers in region, and additional VAT registrations in Germany, France, Spain and Italy.
Entities in Hong Kong and Australia, 114 active customers in region, and 3PL locations in Hong Kong, Japan, Australia and New Zealand.
Entities in Miami, Tijuana and Panama with a sales office in region, 218 active customers, and 3PL locations in Miami, Panama and Brazil.
Illustrative photos by NSYS Group, CHUTTERSNAP, Bench Accounting, Julia Taubitz, K ZHAO, Rikin Katyal on Unsplash.
Disposition outflow is kept in line with the channel requirements and brand guidelines of the manufacturer, so recovered stock never undercuts your own pricing.
Every refurbished unit gets its own refurbished UPC and every box is clearly marked "recertified" — while still delivering the opening experience customers expect from new.
A 90-day Segue product warranty with comprehensive post-sales support from a US-based contact and tech support center.
Over 35 years of practical experience, applied to your categories, your channels and your rules. Let's start with a conversation.
