Return logistics & Customer Returns

Returns Made Simple. Visibility Made Powerful.

For almost 40 years, we've been the trusted partner behind return logistics for some of the world's most respected consumer brands. Our fully integrated return management solutions are designed to streamline the customer return process, reduce friction, and maximize recovery value — all while protecting your brand reputation.

 

We are fully equipped and authorized as a designated return center with all major U.S. retailers, allowing us to seamlessly manage returns across every major sales channel.

 

At the core of our operation is a cutting-edge software platform that gives brands real-time visibility into the return lifecycle — from customer drop-off to final disposition. Whether you need restocking, refurbishment, recycling, or resale support, we provide actionable insights and end-to-end control.

why choose Segue?

Why leading brands trust us with their returns

Decades of Proven Experience

We have deep industry expertise in reverse logistics, product recovery, and returns optimization.

Integrated with Retailers

Approved return partner with major U.S. retailers, ensuring seamless processing across retail ecosystems.

Inventory Visibility

Our proprietary platform delivers tracking, analytics, and decision-making tools for every return.

Multiple Physical Locations

We have physical self-owned locations in CA and IN as well as partners in EU and APAC. We don't outsource this.

Scalable, Brand-Centric Solutions

Whether you manage 1,000 or 1 million returns, we tailor the process to align with your needs.

Superior Technology Stack

Designed for all connectivity requirements, our platform is infinitely connectable to your systems.

Our Process

Multiple Solution Providers vs. Segue's End-to-End Solution

Utilizing separate entities to manage the RL Supply Chain creates significant operational cost redundancies and decreases recovery rates due to the passage of time (105+ Days vs 30 Days with Segue).

Our Process
100%
ALL RETURNS DIVERTED FROM LANDFILL
31M+
POUNDS OF WASTE PROCESSED AND KEPT OUT OF LANDFILL
37
YEARS OF PROCESSING CUSTOMER RETURNS
10M+
UNITS REFURBISHED AND REMARKETED
100% of all products returned are repurposed and kept out of landfills